Wayne HickeySenior Solution Partner

Areas of Expertise

Business transformation
Restructuring and turnaround
Integration
Growth strategy
M&A transaction support

Education
  • Business Management, Bryant College
  • Architecture, Pratt Institute

Wayne has built a successful career while holding multi-industry strategic Senior Management positions in companies such as Guild Mortgage, Pearson Ford, and Monaco Coach Corporation, Coverall Flooring, and Holiday Retirement – where he dedicated himself to finding ways to provide improved operating efficiencies, build high-performance sales and service teams, and increase bottom-line profits.  Most recently, Wayne helped to develop a support delivery system for Holiday Retirement’s proprietary CRM that provides a real-time lifeline for over 300 independent- and assisted-living communities throughout the US.  He also created a curriculum of custom-tailored webinars that provided an interactive adult learning experience.

During his tenure with Guild Mortgage, Wayne served as Director of Special Projects, where he restructured a $6B loan portfolio, created a successful target-marketing campaign, and developed a low-income housing program. As Operations Manager at Pearson Ford, he reduced inefficiencies and created many improved systems and procedures. Serving as the National Customer Service Manager for Monaco, Wayne reorganized the nationwide customer service warranty authorization and service network, and implemented new customer relations protocols. He restructured a regional presence of Coverall Flooring to be more responsive to the installation and customer service needs of their two biggest national chain clients.

Besides additional experience in the areas of facilities management and real estate, Wayne‘s public interest experience includes; CFO of a small environmental foundation, Chairman of a community planning group, Director of a water utility, and an Arbitrator for the NASD/FINRA. Wayne studied Architecture at Pratt Institute and Business Management at Bryant College, when realizing that his true passion was in business management and helping companies realize their maximum employee efficiency and customer satisfaction, Areas of Specialty: Consulting, Process Improvement, Expert Witness

Publications

  • What did you do with my data?

    Another disastrous year from the “custodians” of our information. The constant leaking of personal information from all business segments is now an everyday occurrence.  There’s so much proof that developers and technology providers are not taking the time and effort to adhere to security standards and compliance. Nothing is sacred – it’s time to harp

    October 29, 2018
  • IT asset management: How to be efficient

    Credit: Thinkstock Businesses should be looking for ways to reduce costs through improved workflows. An effective way of accomplishing this is to scope and control the number of assets used within IT. Business leaders will tell you that overseeing a company is undoubtedly risky. But there are ways to mitigate risk. IT inventory administration is

    August 10, 2016

contact details

30251 Golden Lantern, Suite E-205 Laguna Niguel, CA 92677-5993

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