Wayne HickeySenior Solution Partner

Areas of Expertise

Business transformation
Restructuring and turnaround
Integration
Growth strategy
M&A transaction support

Education
  • Business Management, Bryant College
  • Architecture, Pratt Institute

Wayne has built a successful career while holding multi-industry strategic Senior Management positions in companies such as Guild Mortgage, Pearson Ford, and Monaco Coach Corporation, Coverall Flooring, and Holiday Retirement – where he dedicated himself to finding ways to provide improved operating efficiencies, build high-performance sales and service teams, and increase bottom-line profits.  Most recently, Wayne helped to develop a support delivery system for Holiday Retirement’s proprietary CRM that provides a real-time lifeline for over 300 independent- and assisted-living communities throughout the US.  He also created a curriculum of custom-tailored webinars that provided an interactive adult learning experience.

During his tenure with Guild Mortgage, Wayne served as Director of Special Projects, where he restructured a $6B loan portfolio, created a successful target-marketing campaign, and developed a low-income housing program. As Operations Manager at Pearson Ford, he reduced inefficiencies and created many improved systems and procedures. Serving as the National Customer Service Manager for Monaco, Wayne reorganized the nationwide customer service warranty authorization and service network, and implemented new customer relations protocols. He restructured a regional presence of Coverall Flooring to be more responsive to the installation and customer service needs of their two biggest national chain clients.

Besides additional experience in the areas of facilities management and real estate, Wayne‘s public interest experience includes; CFO of a small environmental foundation, Chairman of a community planning group, Director of a water utility, and an Arbitrator for the NASD/FINRA. Wayne studied Architecture at Pratt Institute and Business Management at Bryant College, when realizing that his true passion was in business management and helping companies realize their maximum employee efficiency and customer satisfaction, Areas of Specialty: Consulting, Process Improvement, Expert Witness

Publications

  • Every Company is a Technology Company

    Nearly all companies today are using technology in some fashion to support the operations of their business, internally and externally. Integration of systems and business processes has become crucial to executing business strategies, improving customer service levels, maintaining profitability, and even the fundamental ability to compete in the marketplace. What is the best way to

    July 17, 2019
  • Engaging “brick & mortar” store teams in a partnership to improve productivity

    There continues to be a lot of press regarding the rise of eCommerce as the future of retailing.  To be sure, its share of retail activity is increasing.  However, the truth remains that 90% of retail sales transactions still take place in physical store locations.  The stores are still the face of the retailer to

    July 15, 2019
  • What did you do with my data?

    Another disastrous year from the “custodians” of our information. The constant leaking of personal information from all business segments is now an everyday occurrence.  There’s so much proof that developers and technology providers are not taking the time and effort to adhere to security standards and compliance. Nothing is sacred – it’s time to harp

    October 29, 2018

contact details

30251 Golden Lantern, Suite E-205 Laguna Niguel, CA 92677-5993

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