Every Company is a Technology Company

Nearly all companies today are using technology in some fashion to support the operations of their business, internally and externally. Integration of systems and business processes has become crucial to executing business strategies, improving customer service levels, maintaining profitability, and even the fundamental ability to compete in the marketplace.

What is the best way to implement that Integration?

The right software platform will facilitate the setup, implementation and maintenance of automated business process flows between your internal systems, between your systems and your suppliers and between your systems and your customers.

Why use an Integration Platform?

The key outcome is the automation of the integration of all your systems and business processes in a way that is reliable, manageable and maintainable at the lowest possible cost. This automation of business processes brings efficiency, effectiveness, speed, higher employee satisfaction, better customer service and lower costs of operation to the business.

Today, every company is a technology company in one way or another. Integration of systems and business processes is crucial to business strategies, customer service levels, profitability, and even the ability to compete.

What are the Signs that there is an Opportunity in Your Organization?

Look for friction in your company’s business processes. Where there is friction, there is opportunity.

Are there steps in your business processes where information is hard to get, where the required information is delayed or unavailable, where information is inconsistent or unreliable (no single version of the truth), where acquiring the necessary information is labor intensive for your team members?

Are there business processes that require entry or re-entry of the same information in multiple systems within your business or where the same information in different systems is out of sync due to siloed systems?

Do any of these same issues exist between your company’s systems and your suppliers or between your company’s systems and your customers?

If any integration has been implemented, was it done in a way that it is hard to change when the needs of the business change or new strategies emerge, making your company less agile than it needs to be in today’s environment?

If you have an integration platform, does it meet your needs for all your integration requirements cost-effectively? It is reliable 24×7? Does it provide real-time monitoring capabilities?

As you may be seeing within your organization, the results of issues like these are inefficiencies and delays in business processes, duplication of work efforts in multiple departments, decision-making based on inaccurate or incomplete information, higher operating costs, employee frustration, reduced levels of customer service and customer frustration.

 What Capabilities should your Integration Platform provide?

Ability to connect anything to anything anywhere accessible via your company’s network, on-premise or in the Cloud, including applications, mobile devices, IoT devices, eMail

Technology connectors provided for all required integrations

Drag & drop integration flow development

Business process orchestration and data transformation capabilities without programming

Self-documenting integration flows

Low Total Cost of Ownership (TCO)

Built-in integration server clustering, fail-over reliability, 24×7 availability

Built-in security, high-volume performance and real-time monitoring

Mature platform that is continually being enhanced to support emerging technologies and is in use by organizations in all industry verticals world-wide

Software vendor Professional Services team willing to partner and share their experience and best practices with their clients

How do You Learn More?

Contact me here for additional information.

Author: Ron Ehlers
As Concentric's IT Channel Co-Leader, Ron has more than 30 years of experience as an enterprising Information Technology Executive and whose work has been recognized with several industry awards.  He has a broad range of experience in leading highly productive IT and business teams, taking multiple organizations from technology infancy to extensive infrastructures, supporting their profitable growth.